Shipping and Returns
Shipping Policy – Juliana's BEAUTY
At Juliana's BEAUTY, we work to ensure your products arrive safely, quickly, and efficiently. We guarantee a reliable shipping process so you receive your hair extensions, hair products, and cosmetics without any hassle.
All orders are processed within 1 to 3 business days after payment confirmation. Customized products may have a longer processing time, which will be indicated at the time of purchase.
We offer several shipping options, chosen according to your location and preference, guaranteeing complete tracking. You will receive the tracking code as soon as your order is shipped.
Delivery time varies depending on the destination and shipping method chosen, typically between 3 and 15 business days.
Shipping costs are calculated at checkout and may vary depending on weight, order dimensions, and destination. Promotions or free shipping may apply depending on store campaigns.
We recommend checking the package upon delivery. If you notice any damage or discrepancies, please contact Juliana's BEAUTY immediately for assessment and resolution of the problem.
You can track your order using the tracking code sent via email or WhatsApp. For questions about shipping, address changes, or delays, our team is available to provide quick and efficient service.
All orders are carefully packaged and protected, ensuring that products arrive intact. Juliana's BEAUTY is not responsible for delays caused by carriers, strikes, or events beyond our control.
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Return and Exchange Policy – Juliana's BEAUTY
At Juliana's BEAUTY, we strive to guarantee your complete satisfaction. That's why we offer transparent conditions for returns and exchanges of products purchased in our store.
You have the right to cancel your purchase within 14 days of receiving the product, without needing to justify the reason, as stipulated by Belgian law. To exercise this right, send a message stating your decision and return the product within 14 days of this communication.
Exceptions: Products tailored to the customer's personal taste, such as hair cuts, coloring, or customizations, may be excluded from the right of return, as they are items made especially for you.
All hair products sold at Juliana's BEAUTY are 100% human hair and of high quality, guaranteeing durability, shine, and softness.
Return shipping costs are usually the customer's responsibility, unless otherwise agreed. If the returned product differs from the order (color, type, quality), there will be no return shipping charge.
After receiving and verifying the returned product, the amount paid will be refunded within the legal timeframe. Product exchanges may be made subject to stock availability and specific agreements with the Juliana's BEAUTY team.
Our goal is to ensure you receive 100% human hair and quality cosmetics, as well as accessories, in perfect condition. For any questions regarding returns or exchanges, please contact our team by phone/WhatsApp +32 470 03 27 58 or email julianasbeauty.be@gmail.com , and receive personalized and efficient service.